Terms and Conditions

Thank you for your interest in attending Design Show Australia. Before you proceed to purchase tickets, we strongly recommend you go through the following event ticketing terms and conditions:

In this section, words like ‘holder’, ‘bearer’, and ‘purchaser’ will refer to you - the person who will buy the tickets to Design Show Australia. On the other hand, ‘our’, ‘us’, ‘we’, ‘issuer’, ‘provider’, 'event’, 'Expo' and similar terms will indicate the organisers of Design Show Australia, ArchiBuild Expo and Kitchen+Bath Show - National Media.

By opting to purchase, allocate or possess tickets to Design Show Australia, you automatically agree to our terms of use. If you have problems with any of the clauses listed below or do not agree with the risk allocations mentioned here, please do not purchase tickets or try to enter the Expo premises.

Please note that National Media reserves the right to make changes, revisions, and amendments, or add/remove sections from this set of terms and conditions - without any prior notifications to you. Such changes will be duly reflected on the website of the organiser (www.designshow.com.au). These changes will relate back to the date of purchase of Expo tickets.

All visitors are required to register. The organisers will record your details in a secure database in order to produce a badge, generate statistics and to contact you via mail, email, SMS or social media with information about the event/s and future editions of the event/s.

The ticket you purchase represents a revocable license for you to access ICC Sydney on 13-15 June 2024 (depending on the ticket type you purchase), when the Expo is scheduled to be hosted. The license includes the revocable right to attending the Expo. This license can be revoked at any time by the issuer at its sole discretion, without any prior notifications or compensation options. If the license is revoked, you will not be granted entry at the venue.

Kindly note that Lüp and Lüp Tickets acts as the Event ticketing agency. Price of tickets are promoted in AUD$ and inlcude GST. Each ticket order will incur a processing fee of 2.5% for Visa, Mastercard and Amex. If you obtain your ticket(s) from any other unauthorised source, you take on the risks of those tickets turning out to be counterfeit or reported to be stolen. The issuer has the right to dishonour such stolen/counterfeit tickets and declare them as void.

Please note that the Event tickets cannot be redeemed against cash, credits, or any other benefits.

National Media has the right to investigate if there has been any violation of the Event ticketing terms and conditions. In case of any conflicts, the decision of National Media will be deemed final (i.e., the issuer will remain the final arbiter in cases of disputes).

The Event reserves the right to add, withdraw, reschedule or substitute speakers and/or vary advertised programs, prices, venues, seating arrangements and audience capacity, should circumstances change.

The Event’s speakers and guests are subject to change or cancel without notice. All show features are subject to availability and access is not guaranteed and/or may require an additional fee.

The Event reserves the right to add, withdraw, reschedule or substitute speakers and/or vary advertised programs, prices, venues, seating arrangements and audience capacity, should circumstances change.

The event service will be deemed to have been delivered in its entirety as soon as the Event starts on 13 June 2024. From that point on, no refund requests will be entertained.

Visitors agree they will not promote their products or services to exhibitors while attending the show. Visitors found in breach of this rule may be asked to leave the event immediately and be refused entry to future events.

If the Event is cancelled due to any factors or causes not in the control of the issuer, the latter will offer a full refund, or postpone the event, or provide a comparable ‘make good’ option. These factors will be inclusive of, but not limited to, natural disasters, federal/state announcements, strikes, lockdowns, and the like. Once again, the decision of National Media will be considered final.

If the Event has to be rescheduled to other dates, you will be eligible for a refund. In case the event is fully cancelled, the refund, if issued, will include ONLY the face value/printed value of the ticket(s). The bearer cannot, under any circumstances, claim refunds on shipping fees, processing fees, handling fees, and such other charges.

Losses, if any, occurring due to foreign exchange fluctuations at the time of refunds, have to be borne by the purchaser. National Media cannot be, in any way, held liable for that.

All ticket sales are deemed as FINAL TRANSACTIONS. There will be no ticket returns/cancellations.

By purchasing the Event tickets and presenting the same at the venue, you give your consent to National Media to collect certain information about yourself (name, email, gender, address, phone, etc.) for verification and storage.

You hereby agree to forego all types of surcharge claims - full or in part - and all claims & entitlements related to it.

National Media does not take any responsibility to personal/financial damages caused to you at the venue, or for any items lost/stolen/misplaced at the venue. Financial reimbursement claims on these counts will not be entertained.

The Event and National Media follow a common ‘zero-tolerance policy’ towards unauthorised drug usage or carrying at the venue, AND towards any type of behaviour/actions that can be interpreted as lewd or obscene. If you are found in possession of prohibited items at the Expo and/or if you indulge in any objectionable action, your participation in the event will be terminated immediately. Your event ticket(s) will become void from that point on.

Please note that you purchase tickets on your own free will. As such, you do not have the right to initiate a chargeback claim or dispute on the provider of the credit card/debit card that had been used for the transaction. Further refund/return/cancellation requests will not be entertained either.

The right to admission is reserved and is subject to the seller’s and the venue’s terms and conditions.

Entry may be refused if tickets are damaged, defaced or machines read as invalid and used or are not purchased.

All entry tickets purchased online before midnight of the early bird closing will be charged at the discounted early bird rate. All entry tickets purchased after the early bird closes will be charged at the non-discounted full price rate, unless a speciality discount code is in promotion.

We reserve the right to change any event schedules without notification due to unforeseen circumstances.

We are not responsible for lost or stolen Tickets/Badges.

In all cases of disputes between the ticket-bearer and the ticket-issuer, the decision of the latter will be deemed final. In case a dispute cannot be resolved, the help of an independent third-party arbiter will be sought.

Exception

• The Events will only offer a refund or exchange of a badge if an event is cancelled, rescheduled or significantly relocated (and you cannot or do not wish to attend the rescheduled or relocated event) or to the extent otherwise required by law.

Further to this

• If the Events are cancelled, rescheduled or significantly relocated all liability is limited to the amount for which the ticket was purchased. Proof of purchase may be required for any refund or exchange
• Unless required by law (including the Australian Consumer Law) the Event will not be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of the event, including travel and accommodation expenses
• You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers in the event of cancellation, rescheduling or relocation
• In most cases, refunds will be automatically processed to the credit card originally used for purchase
• The Events will take all necessary precautions for public health and follow national and local health guidelines, but tickets cannot be cancelled, refunded, or exchanged unless directly impacted in the above listed ways or in other ways applicable to our refund policy

By purchasing a ticket to attend the Events, you agree to the terms and conditions of entry cited in this page.

All transactions are final. No refunds are permitted, except where required by relevant legislation/regulations.

• In the case of event cancellation, a full refund will be offered in-line with Australian consumer law.
• In the case of event postponement, your ticket will be transferred and valid for the rescheduled event. If you are unable to attend the rescheduled event a full refund will be offered
• Should a speaker or guest not appear at the event for any reason, tickets to the Events are non-refundable.

Design Show Australia is predominantly an adult event although we do allow young visitors on-site. We ask that all children under the age of 18 follow our terms of entry policy.

Children under the age of 13 must be accompanied by a parent or guardian over the age of 18 at all times while at the event.

Trade Days: These days are not recommended for children under the age of 16. If attending, babies and small children must be securely fastened into a backpack or stroller. This applies to the children of both visitors and exhibitors. 

Public Day: Children are welcome. Babies and small children should be securely fastened into a backpack or stroller.

Under no circumstances are any children permitted into the exhibition halls during ‘move in’ and ‘move out’ of the Event. The organiser takes no responsibility for any accidents or injuries onsite.

The use of any hazardous equipment or materials is strictly prohibited for children, including but not limited technology and sharp objects.

Parents or guardians are responsible for the behaviour of their children at all times. Any damage caused by a child will be the responsibility of the parent or guardian, and may result in ejection from the event.

The event organisers reserves the right to ask any child to leave the event if their behaviour is disruptive, dangerous, or inappropriate. In such cases, the parent or guardian will also be asked to leave the event with the child.

By entering the event children and their parents or guardians agree to abide by these terms of entry.

Under no circumstances are any children permitted into the exhibition halls during ‘move in’ and ‘move out’ of the Events. The organiser takes no responsibility for any accidents or injuries onsite.

• To protect the privacy and confidentiality of exhibitors and their products, no video or still photography from digital cameras or mobile phones is permitted.
• By registering to attend the Events or any associated event, you automatically consent to the Organiser using event photography and video in which you may appear for future marketing.

Please note that smoking is not permitted inside either venue.

If you have any questions about our terms and conditions, any terms of entry related dealings or would like further information about our terms, you can contact:

Privacy Officer
National Media Pty Limited
PO Box 8123
GOLD COAST MC QLD 9726
AUSTRALIA